I find it baffling that Samsung would spend so much effort on developing their phones and tablets and then deliver them to market with companion software that simply does not work.
I have had my Orange Samsung Galaxy SII for a few months now and on the whole I love it. I’m not an Android obsessive: I do recommend iPhones for some people as I believe they are possibly more suited to the some users, basically because they are less configurable. However, one thing I do not like about the Samsung is the companion software: Samsung Kies. It reminds me of the Nokia Ovi software which I used to use back in the day. Like Ovi, Kies is slow, resource hungry, until recently was PC only and for me it fails to connect most of the time:
“Cannot start service on the device. Please disconnect then reconnect the device”
Notice the lack of any useful suggestions like closing applications on the phone or turning USB debugging off, both of which I’ve found are necessary. If I disconnect and reconnect I get the same message again and the “Network Trouble-shooter” is a joke: it just uninstall and re-installs the Windows phone driver!
What is it with these massive companies and their really bad companion software? Don’t they realise that the quality of their product is related to the ENTIRE experience, not just that on the device but also how to sync files (e.g. music) from their computer; upgrade the software; or how easy it is to restore after an upgrade or phone loss?
It’s no wonder Apple have done so well as they took the time to approach the whole user experience. Mind you, their system has it’s flaws too (e.g. a friend updated to iOS5 and lost all his photos).
It depends: what do you want companion software for?
I have Kies installed so as to install the USB drivers. Then I removed it from startup and only run it to check for updates to the phone's software periodically or when I read about an available update.
Email, contacts, calendar etc
I use Google accounts for all that so it’s pointless in Kies anyway.
You can use the MTP service if your device supports if (Android >=3) or connect USB drive when connected to your pc and:
- Attempt to use Windows Media (supposedly it can manage it but I’ve never managed it)
- Use a program like Media Monkey or iTunes Sync to manage files.
Good luck, and don’t forget to voice your dislike of Kies to Samsung and anyone/everyone else!