09 January 2012

How to Reconnect in Samsung Kies PC Studio Mode

Fix for Samsung Kies “Reconnect the device in Samsung Kies (PC Studio) mode. Current connection Mode not supported by Kies.

The Problem
You connect your shiny new phone to your PC to add some tunes and photos and it comes up with: “Reconnect the device in Samsung Kies (PC Studio) mode. Current connection Mode not supported by Kies.”… but obviously without any instructions how to actually do that… that would be too much to ask wouldn’t it?

 KiesError


The Solution
I couldn’t find anywhere to actually set what sort of mode the phone used to connect so after some searching the solution that worked for me was to:
  1. Re install Kies from Samsung: http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP
  2. Run an update from within it: Mac: Preferences, Update tab.
  3. Exit Kies, disconnect and reboot the phone.
  4. Disable USB Debugging in (Home Screen) Menu, Settings, Applications, Development, USB debugging. (In 4.0.3 Development is in settings, under the sub heading System, near the bottom.)
  5. Start Kies on the computer and wait for it to load.
  6. Kill all applications on the phone using Advanced Task Killer or similar.
  7. Clear memory in the native Task Manager: hold down the Home key, go to Task Manager, then  the RAM tab, then click Clear Memory.
  8. Reconnect the phone via a different USB port
  9. Wait: my tablet takes literally 10 minutes of "Connecting..." before actually connecting.
I hope this helps someone.

[UPDATE] Samsung Galaxy Tab 10.1
Checkout my separate page for 10.1 here My how I hate Kies...

86 comments:

  1. Definitely helps very, very much! Thank you!

    Samsung must learn to improve the usability of their software! Even the KIES software hasn't got a nice user interface at all.

    ReplyDelete
    Replies
    1. Great, I'm glad it was helpful.
      I detest Kies and only load it when I have to (e.g. software updates). I even posted on it: http://blog.coultard.com/2012/01/seriously-samsung-is-kies-your-best.html

      Delete
    2. make sure you are in tw launcher!!! i made the mistake of trying to connect to kies in go launcher. after i reset the defaults and went to the tw home screen, it connected.

      Delete
    3. IT WORKED FOR ME
      EASY TO UNDERSTAND STEPS
      MY GALAXY Y IS SYNC WITH KIES
      THANKS

      Delete
  2. Replies
    1. Sorry to hear that. I have found it is unreliable but I can usually get it working. Are you definitly using a task manager app like Advanced Task Killer or similar to stop everything just before trying to connect? I have found that with apps running in the background (eg facebook and bbc news) it simply won't connect and the native task killer is not sufficient.

      Whatever the reason it certainly shouldn't be this hard to connect. I'd go so far as to say Kies is a pathetic effort from Samsung and the dev team ought to be ashamed of themselves.

      Delete
    2. From j-mike-s. Thanks it worked! What a horrid application.

      Delete
    3. Can u explain what is the purpose fo Kies. is it to be able to update the firmware. The reason i am trying to do that is that my S3 has been freezing ever so often - maybe 1 x day for no reason at all. In many different sitauions eg when im sending an email or updating a contact. Really Weird. So i thought to update the firmware. But that seems like a big task. Will it also desctro all the deatat on my phone eg all contacts, emails, all past smss. I am connected to MS Exchange at the office. What are my risks? Many thansk

      Delete
  3. It worked for me! All I wanted to do was to retrieve a photo from my phone! Gosh what a nightmare! Hopefully, this will be fixed soon???
    Best,

    ReplyDelete
    Replies
    1. Glad it helped. To retrieve a photo it'd probably be easier to email it to yourself... or use the USB file sharing option that comes up on the phone status bar when you plug in. Then you can use a file explorer to navigate to the phones drive and camera folder eg H:\DCIM\camera

      Delete
  4. Thanks - fixed my problem with my Galasy Tab.

    ReplyDelete
  5. I got this error message myself and off course I had to try different things before I gave up and had to Google it :-)

    Thanks for posting this solution!

    ReplyDelete
  6. Worked like a charm..... Thanks

    ReplyDelete
  7. Didn't work for me. I have been trying to connect with Kies for two days - it is simply so confusing as to make it useless. Are there other options to cync Outlook to the phone (Samsung Dart).

    ReplyDelete
    Replies
    1. Yes I agree it is almost useless software. There are a few options open to you depending on what exactly you're trying to achieve (email, contacts, calendar...continuous or one time) and whether you have a gmail or other exchange capable account. I would suggest you don't try to sync directly to the phone but rather go via 'the cloud' i.e. get outlook data into an account that the phone can then sync to as well.
      -email: try to use an IMAP capable account then the phone can pick it up directly and it'll all be in sync.
      -contacts: to do it properly I think you require an exchange capable account e.g. google apps for business or ms office 360. both cost.
      -calendar you need caldav capable account e.g. as for contacts.

      some options:
      -One time export: from outlook to phone is relatively simple but will not remain up to date.
      -if you need continuous syncing then you are limited if you need to continue using outlook. if you have Google Apps for business you can use Google's sync tool but that’s not really necessary as its exchange capable so you don't need that: you can add the account on the phone.
      -if you don’t have/want exchange or gapps you could move the outlook stuff to a (free) gmail account... or use something like Thunderbird with some plugins to sync the data between outlooks but to be honest I have tried this and found it to be at best unreliable.

      Having said all that may I ask why you need Outlook? Why not switch to the cloud completely then you'd have the same whatever you were using it on.

      Delete
  8. Thanks! You rock :)

    Forgot all about that setting :)

    ReplyDelete
  9. worked for me.. thanks phill

    ReplyDelete
  10. worked for me! thanks

    ReplyDelete
  11. worked perfectly! thanks a lot.

    ReplyDelete
  12. You sir, is a genius.

    ReplyDelete
  13. On my galaxy S I has to navigate to Applications\Settings\Wireless and networks\USB settings\ then select 'Samsung Kies'. I could connect after that.

    ReplyDelete
    Replies
    1. Thanks. this is the only thing that worked. so simple!!! that just puts Samsung to shame for being so STUPID not to include it in the Kies Connect itructions!!!!!!!!!!!!!!!!!

      Delete
    2. Thanks a lot dear for saving my life :)

      Delete
    3. You are a star - many, many thanks

      Delete
    4. you are a life saver i thought i was doing something wrong did the above so simple and as the others say something that samsung could have included in the information for connecting!! Thanks B.

      Delete
    5. this worked for me too, just be patient. I found it to be very touchy about what screen I was in and when I connected my USB. Had to try a few times. Samsung needs to have better instructions on Kies how to do this...very confusing. Also, I have a different Android version, so the path was not the same. Just look for the USB storage transfer mode

      Delete
    6. Thanks. this worked like a dream. Wish I had seen your comment earlier.

      Delete
    7. I cannot believe this was the answer. HOURS wasted... Thanks!

      Delete
  14. how would you go about this on icecream sandwich??

    ReplyDelete
  15. Thanx a lot,it now works well...I do subscribe to you regarding improving the interface

    ReplyDelete
  16. What is the task manager? (I'm from Denmark, Europe. So my phone is not with english language. But can you guide me to the right place in the phone menu?)

    ReplyDelete
    Replies
    1. Hi, I have a Google Translate widget on this site which if you select your native language might help you. On my phone to get to Task manager you hold down the Home key then a "recently used" list of applications appears. From there you see a link to Task Manager at the bottom, when loaded it shows several tabs: Active Apps, Downloaded, RAM, Storage. You need the RAM tab and from there 'Clear Memory'. You can also find Task Manager using the in built Google Search.

      Delete
  17. Worked perfect for me! Thanks from Denmark

    ReplyDelete
  18. This is Mark from the Philippines, my G Note was recognized in less than a minute after following your instructions. THANK YOU for sharing!

    ReplyDelete
  19. Hi.... It didn't work for me so far. Could it be because I am using MacOS. I'm using Lion. Anyone there with the same OS and problems. Any solutions.

    ReplyDelete
    Replies
    1. Yes... ME! I have both a Windows and Mac machine and the Mac connects more readily/reliably. I am on Mac 10.7.3
      There has been a recent update to the Kies software: may I recommend you uninstall then re-download and re-install? Even if you have that you may well also need to do an update from within it: not so intuitive either as it's in Preferences, Update tab.
      Oh and btw it might take AGES to connect, like 10 minutes or more. Also try changing the usb port as sometimes this makes it realise it's there... and keep a small pillow handy to thump in case it doesn't work!

      Delete
  20. I solved the (PC STUDIO) problem with your help, Thank you!
    But when i connect my phone to pc it starts connecting... on the kies desktop, after about 5 minutes it shows another error stating "unable to connect to GT-i9100.Failed to retrieve device information."
    how to solve this?

    ReplyDelete
  21. Thank You so very much. It's a good thing that Samsung/Kies make it so simple. What a joke!!

    ReplyDelete
  22. I had no problems with Kies until today. A new update was available which I dutifully installed.... Result was: virtually the whole day trying to get it up and running again. I wouldn't have bothered as my PC happily chats with my Galaxy Note, but I'd heard a rumour that Icecream4 had been released so wanted to see if I could get it through Kies.....

    I was getting the "must connect in PC studio mode" error.
    After reading dozens of possible solutions and trying different permutations of them all finally what worked for me was running the Kies "troubleshoot connection error" option. This reset all the drivers and so forth and I was able to connect and use Kies perfectly afterwards (No Icecream for me though sadly.)

    The strange thing is I had already run the troubleshooter once before today and it took about 5 minutes and didn't seem to do much. This time it took about 45 minutes!

    Moral of the story and top tip is; If you get Kies working NEVER accept an update offer!

    ReplyDelete
    Replies
    1. I'm pleased this worked for you but I believe the troubleshooter just uninstalls then re-installs the drivers, so in my opinion you're better off uninstalling the whole application then re-installing it.

      Delete
  23. Worked perfectly - but why it should be so hard is beyond me.... :(

    ReplyDelete
  24. I hope the link doesn’t get blocked, but I wrote-up a tutorial on how to fix this from another angle, and haven’t seen it anywhere else. : ) Here you go, http://cmpstuff.blogspot.com/2012/06/another-method-to-make-samsung-kies.html

    ReplyDelete
  25. maaaaan u ROCK ..thx very much coming from EGYPT =D

    ReplyDelete
  26. You said-Disable USB Debugging in (Home Screen) Menu, Settings, Applications, Development, USB debugging.
    ----I cant find Home screen menu. Is it on Kies screen? its not available..Unless phoe gets connected Kies does not open. please help-Rahul

    ReplyDelete
  27. Phil, worked a treat on my galaxy tab. Thanks.

    ReplyDelete
  28. ive been trying for 2 days now and still the same stupid message pc studio...debugging

    ReplyDelete
  29. This is so weird. The first time I followed your instructions, it sort of worked. But I wasnt using the original cord, so it was kind of loose on the usb drive, but I saw on Kies that it was able to pick it up. However, since it was loose, it kept connecting on and off. Anyway, I managed to get a hold of a better cord. But now, its stuck on "Connecting" forever, and then eventually showed "Device not responding". I've tried the same steps over and over to no avail. I'm running Mac 10.6.8 btw. Thanks so much!! I wanna get the new update, but its proving to be such a hassle!

    ReplyDelete
  30. Ok, nevermind. I realized the problem was with my phone. Just in case anyone is having the same problem, here's what I did:

    1. When the phone is upgraded to Android 2.3.4 and above (mine is 2.3.6) Kies stops recognizing the phones and USB connection / Serial port connections etc get reset on the phone
    2. Even if proper drivers are there on the laptop (mine is Windows 7 64bit) they are not recognized
    3. Device Manager shows "unknown device"
    4. Updating the driver also does not result in any help
    5. solution lies in the phone
    a. key in the dialer *#7284#
    b. it has 4 option there..
    UART (MODEM/PDA)
    USB (MODEM/PDA)
    c. For USB. select the PDA.if it already selected to PDA. reselect it by select MODEM and then PDA again.. Only change the USB setting.. andthen press back.

    Also, as an extra step, I turned USB debugging on then turned it back OFF..

    Right after these steps, my phone was able to connect with Kies.

    ReplyDelete
  31. Worked like a charm, connected within seconds.

    Tried tons of other stuff as my unit, listed under various issues for the note.
    This is the only one that did it for me.

    ReplyDelete
  32. As per the post above, did that one earlier a few times and it did not work for me. So it is not an universal solution.

    I guess we would need to get the various solutions on one site so it's let hit and miss and try finding another site with yet another solution.
    I read that solution with *#7284# works for a bunch of people though.

    ReplyDelete
    Replies
    1. Sorry to hear that. Could you say what Android version you have and what hardware i.e. phone/tablet? I have read about the *#... solution but never tried it because the above works for my phone and the tablet I have doesn't natively support dialling.

      Delete
  33. It works for my Samsung Galaxy SII too :)
    . Thanks Phil

    ReplyDelete
  34. i have ics 4.03 but i cannot find developement in applications to turn usb debugging off...any help? regards

    ReplyDelete
    Replies
    1. In 4.0.3 Development is under settings directly, under the sub heading System, near the bottom.

      Delete
    2. Worked for me, what a relief

      Delete
  35. ive found usb debugging now in developer options on my phone and disabled it but kies is still telling me to Reconnect the device in Samsung Kies (PC Studio) mode etc and i cant seem to find usb settings

    ReplyDelete
  36. I did work for me. I just followed the step.....awesome...thanks a lot.

    ReplyDelete
  37. For S3 phone users, i discovered its SIMPLE (after a few weeks of frustration). Once the pop-up appears telling you that your current mode is not supported and you have to connect to PC studio mode and the USB debugging thing, just drag down the notification bar which should show you the USB connection telling you "Device connected as a camera" and below it telling you "Touch for other USB options". Tab on it and it will show you the USB PC Connection page with option: Connect as : Media Device (MTP) or Camera (PTP). Tick the box for MTP. Your problem is solved!!

    ReplyDelete
  38. Worst application ever

    ReplyDelete
  39. Worked perfectly on my Samsung Galaxy S2 - thx m8 :)
    Kies is still rubbish though :(

    ReplyDelete
  40. Worked like a charm! Thank you so much!

    ReplyDelete
  41. it was awsome, and i was finally able to conect to the KIES... just to have it tell me "my device does not support firmware update" and i couldnt update to the ICS my samsung s2... do u have any info on that?? :)

    ReplyDelete
    Replies
    1. How very disappointing, although not unexpected from Kies as it's so bad. Have you tried following these directions I found via Google?:
      http://whatlaptop.techradar.com/2012/04/how-to-install-ice-cream-sandwich-on-your-samsung-galaxy-s2/

      Delete
  42. Okay, I finally got Kies to recognize my phone thank you to your instructions above, but it still will not connect. Keep getting Cannot start service on the device. Please disconnect then reconnect the device. What do I do now???? Have Galaxy SII, running Windows XP SP3 Please help I need to re-enter ALL my contacts from my prior phone. Thank you

    ReplyDelete
  43. Thank You it helped. This is the third procedure I used to connect my tab. The others worked once.

    ReplyDelete
  44. Thank you, thank you, thank you!!! Your steps worked when nothing else I've tried had.

    ReplyDelete
  45. Thanks, I 've lost all day looking for that (actually, step 4)

    ReplyDelete
  46. Thank you this worked for me after a few hours of frustration. I would like to marry you and have your babies.

    ReplyDelete
  47. Having spent almost 4 hours trying to get KIES to connect to my S2 Skyrocket, I followed your steps and it connected.

    I'm running Android 2.3.6. For anyone running this version, there is no checkbox for "Kies mode" in settings. Also, there is no MTP/PTP mode in notifications.

    I'm using Windows 7.

    Here is what I did:

    1. Disconnect the phone from PC
    2. Ensure that the latest version of KIES is installed and latest updates applied.
    3. Shut down KIES.
    4. Reboot phone.
    5. Start KIES.
    6. Start phone.
    7. Go to Task Manager, select RAM tab and clear RAM.
    8. Connect USB cable to phone.
    It actually connected!

    ReplyDelete
  48. I have a SGH T369 Samsung phone same problem any advise would be apprciated

    ReplyDelete
  49. THANK YOU, I TOOK A MONTH TRYING TO GET MY PHONE TO CONNECT TO SAMSUNG KIES!!! And then I searched it up on google, and I saw your blog, I felt so happy when it finally worked, so thank you thank you thank you!!! :)

    ReplyDelete
  50. i am still not able to connect my note through Kies, i tried all the workaround mentioned here but no luck, Samsumg has very bad software developement team and you guys really sucks.

    ReplyDelete
  51. Thanks bro
    you are amazing

    ReplyDelete
  52. Thanks buddy!! after a lot of research on the net, i finally stumbled on to your page and was then able to resolve the issue. Why dont you try for a job in samsung and teach them how to write troubleshooting steps! :) Thank you once again! It works!

    ReplyDelete
  53. Hi there, I am not a tech savvy person. What do you mean by "run the update from within" in step 2 please? I am using a PC with Window Vista.
    Thanks!

    ReplyDelete
    Replies
    1. run an update of the kies program from within the kies program. on windows the option will be different than on my Mac, maybe under Tools or Help menu.

      Delete
  54. Hi Phil
    I have a problem with my Samsung Grand 2 which keeps connecting and disconnecting from my laptop. On some days it connects and remains connected long enough for me to sync everything and copy all my photographs, movies, and music. But most days my phone connects and disconnects the whole time. I'm using the USB data cable supplied with my phone to connect to Kies 3 by the way. I hope you can help me.

    ReplyDelete